Legal

Privacy policy

Last updated: January 2025

1. Data controller

Responsible for data processing on this website is:

Jaguar Immobilien UG (haftungsbeschränkt)

Kolonnenstraße 8, 10827 Berlin

Email: datenschutz@immohero24.com

2. Data collection when visiting the website

When you visit our website, information automatically transmitted by your browser is stored in server log files. This includes the browser type and version, the operating system used, the referrer URL, the host name of the accessing computer and the time of the server request.

IP addresses are stored temporarily and automatically deleted after 12 weeks. The legal basis is Art. 6 (1)(f) GDPR (legitimate interest in the security and operation of the website).

3. Cookies

Our website uses cookies. Cookies are small text files stored on your device and transmitted by your browser the next time you visit our site.

We use cookies for usability and statistical analysis on the basis of Art. 6 (1)(f) GDPR. You can configure your browser to inform you about the setting of cookies and allow cookies only on a case-by-case basis.

4. Services and tools used

Web hosting

Our website is hosted by Hostinger (Lithuania). Processing takes place on the basis of Art. 6 (1)(f) GDPR.

Google Analytics

We use Google Analytics for web analysis. Pseudonymised usage data is collected. You can opt out of Google Analytics tracking by installing the browser add-on at tools.google.com/dlpage/gaoptout.

HubSpot CRM

We use HubSpot (USA) for marketing and customer communication. A data processing agreement under Art. 28 GDPR is in place.

Formspree

Contact forms are processed via Formspree. Your inputs are forwarded to our email address.

Mouseflow

We use Mouseflow to analyse user behaviour (click and scroll analysis) on the basis of Art. 6 (1)(f) GDPR.

Social media plugins

Plugins from Facebook, Instagram, LinkedIn and WhatsApp are integrated on our website. When you visit a page containing such plugins, a connection is established to the servers of the respective provider.

5. Payment service providers

We use the following providers for payment processing:

  • Stripe – Credit card payments
  • PayPal – Online payment
  • Sofortüberweisung – SEPA direct debit
  • Creditreform Boniversum – Credit checks (only with explicit consent)

Processing takes place on the basis of Art. 6 (1)(b) GDPR (contract performance).

6. Data security

Our website uses TLS encryption for security reasons. You can recognise an encrypted connection by the address bar of your browser (https://) and the lock icon.

7. Your rights (data subject rights)

You have the right to:

  • Access the data we store about you (Art. 15 GDPR)
  • Rectification of inaccurate data (Art. 16 GDPR)
  • Erasure of your data (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection to processing (Art. 21 GDPR)

To exercise these rights, please contact: datenschutz@immohero24.com

You also have the right to lodge a complaint with a data protection authority. The competent authority for Berlin is the Berlin Commissioner for Data Protection and Freedom of Information.

8. Disclosure of data

Your personal data is generally not shared with third parties except in the following cases:

  • You have given explicit consent (Art. 6 (1)(a) GDPR)
  • Disclosure is necessary for contract performance (Art. 6 (1)(b) GDPR)
  • There is a legal obligation (Art. 6 (1)(c) GDPR)
  • As part of case processing (Reduce Rent), data is shared with appointed partner lawyers

9. Changes to this privacy policy

We reserve the right to update this privacy policy to reflect changes in the legal situation or in our service. The current version is always available on this page.

Privacy requests

For privacy-related questions, please contact: datenschutz@immohero24.com or write to: Jaguar Immobilien UG, Kolonnenstraße 8, 10827 Berlin.

As of: January 2025