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Frequently asked questions about apartment search, rent reduction and our services
Find quick answers to your questions. Don't see your question? Our support team is available 24/7 to help!
Apartment Search
How does ImmoHero's apartment search work?
You create a free profile with your search criteria. Our system then finds matching apartments for you daily. You receive daily updates and can contact landlords directly.
Does registration cost anything?
No, registration and use of ImmoHero is completely free. There are no hidden fees.
In which regions can I search for apartments?
You can search for apartments throughout Germany. We have listings in all federal states.
How often are new apartments added?
Hundreds of new apartments are added to our system daily. You receive daily notifications about new listings.
Lower Rent
How much will my rent be reduced?
It depends on your individual situation. On average, our clients save €350 per month. We make a free analysis of your specific situation.
Is it dangerous to ask the landlord for a rent reduction?
No. You have the right to negotiate with your landlord. Termination is not allowed just because you negotiate. We show you how to do it legally and safely.
What does rent reduction consultation cost?
The initial consultation is free. Templates and guides are also free. Minimal fees apply when rent reduction is successful.
How long does it take to reduce the rent?
On average 3-8 weeks from the first consultation to the new rental agreement. Some go faster, some take longer.
Support & Services
How secure is my data at ImmoHero?
We take data protection very seriously. All data is encrypted in transit and at rest. We comply with GDPR.
Is there an ImmoHero customer support team?
Yes! Our team is reachable 24/7 by email, phone and WhatsApp for your questions.
How can I contact ImmoHero?
You can reach us via email (Pro@ImmoHero24.com), phone (+49 152 2681 3489) or WhatsApp.
Is there a success guarantee?
We can't give a success guarantee, but our success rate is very high at over 90%. We accompany you through the whole process.
Legal Questions
Are you brokers?
No, we are not brokers. We don't mediate between tenants and landlords. We offer consultation and tools.
Do I need a lawyer?
You don't need a lawyer, but we recommend legal advice for special cases. We provide you with template documents.
What rights do I have as a renter?
You have many rights: right to viewing, right to quiet, right to repairs, right to rent reduction for defects, and much more. We advise you.
Is it legal to lower the rent?
Yes, completely legal. You can negotiate the rent with your landlord at any time. It's your right.
Don't see your question?
No worries! Our expert support team is happy to help you 24/7.
Ready to get started?
On average our tenants save €350 per month. Free initial consultation — no risk.
Book an appointment
Schedule an appointment with one of our experts to clarify any questions.
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